LolaJack Customer Support
Support is usually looked for when a withdrawal has not arrived on the expected day or when a bonus has not appeared after a deposit. At LolaJack the live chat is open around the clock and answers within about a minute, while the e-mail address support@lolajack.com is answered within 24 to 48 hours. A Help Centre with eight topic sections covers the routine questions before a conversation is needed.
Play nowPlayChannels
| Channel | Hours | Best for | Typical answer time |
|---|---|---|---|
| Live chat | 24 hours a day | bonus activation, login problems, status of a withdrawal | about one minute |
| E-mail support@lolajack.com | 24 hours a day | documents, disputes, anything that needs an attachment | 24 to 48 hours |
| E-mail dpo@lolajack.com | working days | personal data requests | — |
| Help Centre | always available | Bonuses & Promotions, Casino, Deposits, My Account & Verification, Sportsbook, Technical, Withdrawals | — |
Scroll horizontally to see the full table
Getting a fast answer
- The account e-mail address or the account ID is given at the start of the conversation
- A transaction reference from the cashier is quoted for any question about a deposit or a withdrawal
- A screenshot of an interrupted round or an error message is attached to an e-mail rather than described
- One question is asked per message, so that each answer can be matched to it
- The bonus name and the activation time are mentioned when a bonus has not been credited
When to use e-mail
E-mail is the right channel for anything that needs a written trace, such as a dispute about a settled bet, a request for self-exclusion or the upload of a document that the account area has rejected. A useful message contains the account e-mail address, the date and the amount of the transaction, the reference number from the cashier and a short description of what was expected. A reply is sent within 24 to 48 hours, and the thread is kept as the record of what was agreed.
The Help Centre
The Help Centre is grouped into Bonuses & Promotions, Casino, Deposits, General, My Account & Verification, Sportsbook, Technical and Withdrawals, and it covers the wagering rules, the document list and the payout times. When an answer given in the chat differs from the Help Centre text, a written confirmation of the chat answer is worth requesting by e-mail before any action is taken on it.
Frequently asked questions
How is LolaJack support contacted?
The live chat is opened from the icon on every page at any hour, and the e-mail address support@lolajack.com is used for requests with attachments.
How quickly does the live chat answer?
A reply in the chat usually arrives within about a minute, while an e-mail is answered within 24 to 48 hours.
Which topics does the Help Centre cover?
The Help Centre is divided into Bonuses & Promotions, Casino, Deposits, General, My Account & Verification, Sportsbook, Technical and Withdrawals.
Where is a self-exclusion request sent?
A self-exclusion request is sent by e-mail to the support team and is applied to the account as soon as practicable.